Bookings
Online, WhatsApp and phone bookings are enquiries until confirmed by Sunway Mobile Car Detailing. Confirmed appointments are held for the agreed date and arrival window.
Cancellations & rescheduling
Please give at least 24 hours' notice to cancel or reschedule at no charge. Cancellations with less than 24 hours' notice, or call-outs where we cannot access the vehicle, may incur a fee of up to 25% of the quoted price.
Access requirements
You must provide safe, legal access to the vehicle with enough room to open all doors, plus keys for interior work. Strata, apartment or workplace permission is your responsibility.
Weather policy
We may reschedule exterior work for rain, strong wind, extreme heat (above ~38°C without shade) or total fire ban conditions in Melbourne. Weather reschedules are free of charge.
Pricing & payment
Advertised prices are indicative, in AUD and include GST. Vehicle size surcharges apply as shown in the booking form. Heavily soiled vehicles, excessive pet hair, sand or mould may require additional charges, which we'll discuss before starting. Payment is due on completion by card, bank transfer or cash. Paint correction and coatings may require a deposit.
On-site inspection & sign-off
When the work is finished, we'll walk around the vehicle with you (or your nominated person) before payment. Please inspect the finish carefully and raise any concern at that time so we can address it while we're still on site. Payment and our technician's departure confirm the work has been inspected and accepted.
No return visits or refunds for change of mind
Detailing is a service performed and inspected on the spot. We do not offer refunds for change of mind, and we do not schedule return visits once the job has been signed off and our technician has left the property.
Results & limitations
Results depend on the age and condition of the vehicle. Some stains, odours, deep scratches, stone chips, etching and paint or trim defects cannot be fully removed; we'll explain realistic outcomes before starting. We are not responsible for pre-existing damage, failing or resprayed paint, loose or brittle trim, aftermarket parts, wear and tear, or issues that appear after handover from use, weather, washing or other causes. Ceramic coating results and lifespan depend on following the aftercare guide.
Personal items
Please remove valuables and personal items before we start. We are not responsible for items left in the vehicle.
Liability
To the extent permitted by law, our liability for any service is limited to supplying the service again or paying the cost of having it supplied again. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.